Business Growth Powered by Commitment to Rebuilding New Orleans.
December 2, 2008 — In the eye of the current economic storm, Metairie-based Stuart Services has received a top international business development and best practices award tied to their commitment to community in the aftermath of Katrina.
Leaving their own homes behind, employees restored power to New Orleans, leading Stuart Services to record business growth and the 2008 Nexstar® Select Service Award of Excellence – “Best of the Best.” More than 400 electrical, HVAC and plumbing contractors comprise Nexstar®, a world-class business-development and best practices organization.
In 2006, generator sales powered unprecedented business growth along with staff dedication to tirelessly rebuilding the community. Despite unpredictable challenges presented by Katrina and Ike, attention to high standards of service and operation helped Stuart Services weather the storm. As a result, in spite of a down turned economy, loyal customers continue to rely on Stuart Services, making them a $3.6 million business that enjoys a comfortable profit margin.
Under the direction of owner Jude Raspino Jr., the Stuart Services team has focused on changing demands in the marketplace while also focusing on the key components of their business. Raspino says another key to success is an open book management policy. He says, “if you share information with employees, they’ll understand the importance of their job and take ownership in performing to the best of their ability.”
The Nexstar Select Service program is a recognizable symbol of service providers who maintain a superior level of business. Each applicant is surveyed annually and judged on three pillars of success in the service industry: superior customer satisfaction, excellent working environment for employees, and profitability and financial well-being.
Greg Niemi, President and CEO of Nexstar® says, “Stuart Services exemplifies Nexstar’s commitment to business development and best practices in the industry.” According to Raspino, the bottom line is, “Katrina taught me to expect the unexpected and appreciate my core group of loyal employees.”